Privacy Policy

At Andes Crown Hotel we respect and protect the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our hospitality services, spa treatments, dining, and social lounge offerings. We invite you to read this policy carefully and contact us if you have any questions.

Information We Collect

We collect personal data that is necessary to provide and manage hotel services, including reservation details, full name, contact information, identification numbers where required for check-in, payment information, and preferences related to accommodation and dining. We also collect information generated by your use of our website and mobile services, such as device identifiers, IP addresses, booking history, and cookies. In certain areas of the property we may collect limited video surveillance data for safety and security purposes, consistent with applicable law. We may receive information about you from third parties such as travel agents, booking platforms, and payment processors when you book through those channels.

Use of Data

We use personal data to confirm and manage reservations, process payments, and deliver services such as room preparation, spa appointments, and dining arrangements. Personal information is used to communicate with guests about bookings, special offers, events in our social lounge, and to respond to inquiries and requests. We also use aggregated and anonymized data to analyze trends, improve our facilities and guest experience, and to perform marketing and operational analytics. Where required, we will obtain your consent before sending direct marketing communications and provide a clear mechanism to opt out.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy and to comply with contractual, accounting, and legal obligations. Retention periods are determined by the nature of the data, the purpose for which it was collected, and applicable Chilean law and regulatory requirements. When personal data is no longer required, we will delete it or render it anonymous in a secure manner.

Transfer of Data

To operate our services we may disclose personal information to trusted service providers such as payment processors, reservation platforms, cloud hosting providers, and analytics vendors. Some of these recipients may be located outside Chile and where transfers occur we require contractual safeguards and other technical and organizational measures to protect your personal data. We only permit transfers where appropriate protections are in place and where transfers comply with applicable data protection laws.

Security of Data

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure, including encryption, access controls, secure networks, and staff training. Our security measures are periodically reviewed and updated to reflect changes in technology and legal requirements. No security system can guarantee absolute protection, and we cannot ensure the security of information transmitted to or from our website or stored electronically.

Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete personal information we hold about you, and to request restrictions on processing or to object to certain processing activities. You may also have the right to request a portable copy of your personal data in a structured, commonly used format and to withdraw any consent you have given. To exercise your rights, please contact us using the contact details provided on our website and we will respond within the timeframes required by law. If you believe your rights have been violated, you may lodge a complaint with the competent Chilean data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or services. When we make material changes we will post the revised policy on our website and indicate that it has been updated. For significant changes we will provide additional notice, such as by email to registered guests, where required by law.

Contact Us

Email: [email protected]

Address: Av. Corrientes 163, Santiago 7550075