Cookie Policy

Our website uses cookies and similar tracking technologies to improve functionality and to provide a personalized online experience for guests and visitors. This Cookie Policy explains what cookies are, why we use them, and how you can manage your preferences. Please review this policy to understand your options and how cookies affect site functionality.

What Are Cookies?

Cookies are small text files that are stored on your device by your web browser when you visit a website. They help the website remember information about your visit, such as language preferences, login status, and items in a booking form. Cookies can be session-based and expire when you close your browser, or persistent and remain for a set period to remember preferences. Cookies may be set by us directly or by third-party services that provide analytics, payment processing, or marketing features.

Why Do We Use Cookies?

We use cookies that are strictly necessary to enable core functions of our website, such as secure booking and session management for online reservations. Analytics cookies help us understand how visitors interact with our site so we can improve navigation, content, and load performance. Preference cookies store choices like language and regional settings to personalize your experience, and marketing cookies allow us to present relevant offers and measure the effectiveness of promotional campaigns. Cookies also support features related to guest services, such as saving pre-filled reservation information and matching communications about our spa and social lounge events.

How Can You Control Cookies?

Most web browsers allow you to manage cookie settings through the browser menu, including blocking or deleting cookies, or setting preferences for individual websites. Disabling or blocking certain cookies may affect the functionality of our site and limit your ability to complete a booking or use interactive features. For analytics cookies you may opt out using available vendor links and privacy tools that we reference on our site. If you need assistance managing cookie settings, please contact us and we will provide guidance.

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in the technologies we use or to meet legal requirements, and any revisions will be posted on our website. When changes are material we will provide additional notice so that you can review the updated policy before continued use. Your continued use of the site after updates constitutes acceptance of the revised policy.

Type	Purpose	Duration
Essential	Required for the website to function properly and cannot be disabled.	Session
Analytics	Help us understand how visitors interact with our website to improve performance.	Up to 2 years
Marketing	Used to display relevant advertisements and track campaign effectiveness.	Up to 1 year
Preferences	Remember your settings such as language, region, and display preferences.	Up to 1 year

Contact Us

Email: [email protected]

Address: Av. Corrientes 163, Santiago 7550075